We accept American Express, Master Card, Visa, JCB, Diners Club, and Discover. The sales tax charged depends on where the order is shipped.
SHIPPING & HANDLING
We aim to ship all orders within 1 business day. You can choose USPS or UPS for shipping your goods, the price is calculated based on the total order weight and your location. USPS or UPS cannot automatically calculate the shipping cost of surfboard blanks due to their size. Please call or email for an exact quote on surfboard blank shipments.
Please note, orders shipped via low-cost USPS 1st Class International Mail are non-trackable once outside of the United States and do not carry insurance in case the package is lost or stolen. All international orders that are shipped with UPS and other USPS shipping methods will have insurance and a tracking number so that you can follow your package during the whole transit time.
You may be responsible for import duties and taxes on your international order. In addition, some orders may experience customs delays. Unfortunately, we have no control over these charges or delays and cannot predict what they may be. We suggest that you contact your local customs office for additional information.
RETURNS & EXCHANGES
Shaper Supply Co only allows returns or exchanges for clothing items. If you would like to exchange an item, we suggest that you place a new order for the item you want before returning your original purchase. This will ensure that your exchange item is in stock. Once we receive your return, we will process a refund for the cost of the returned item and send you an email.
If you need any assistance with your order or have any questions, please don't hesitate to contact us directly at firstname.lastname@example.org. We aim to respond to all emails within 12 hours.