SHIPPING & HANDLING
We aim to ship all orders within 1 business day. If we cannot ship your order within several days, we will contact you to indicate the reason of delay and provide alternative options.
Domestic USPS Priority Mail
USPS Priority Mail domestic transit times are 1, 2 or 3 days based on when your package is being sent. USPS Priority Mail transit times do not include the amount of time to process an order - please see section above. Priority Mail is trackable, yet transit time does not come with a money-back guarantee.
Blanks & Milling Shipments
Blanks and machine-shaped surfboards are shipped via ground freight. Blank packaging times can take up to 1 week, as we often have to custom sized boxes, and sometimes even longer for custom milled boards. We do not ship blanks and/or machine-shaped surfboards to Hawaii, Puerto Rico or Internationally. Adding them to your cart may result in a cart error during checkout. Blank shipment costs calculated during checkout is to most commercial locations throughout the US. Actual shipping costs may vary. Shipping costs to residential areas are slightly higher and will result in an additional charge. Rural destinations and/or destinations away from major city ports may also result in additional shipping costs.
Fiberglass & Fabric Shipments
All fiberglass and other reinforcement fabrics are shipped in a continuous length. Quantities of less than 3 yards are typically folded, and anything over 3 yards is typically rolled. Please place order separate from bulky items to ensure that it is rolled. For example, if you order a gallon of resin and 10 yards of fiberglass, fiberglass will be folded. If you order finboxes and 10 yards of fiberglass, your fiberglass will arrive rolled since we can fit the small finboxes into the fiberglass box. Please email or call us with any questions.
Please note, orders shipped via low-cost USPS 1st Class International Mail are non-trackable once outside of the United States and do not carry insurance if the package is lost or stolen. All international orders that are shipped with UPS and other USPS shipping methods will have insurance and a tracking number so that you can follow your package during the whole transit time.
You may be responsible for import duties and taxes on your international order. It is the buyer's responsibility to understand their countries import duties and/or UPS transfer fees. Unfortunately, we have no control over these charges or delays and cannot predict what they may be. In addition, some orders may experience customs delays. We suggest that you contact your local customs office for additional information.
We accept American Express, Master Card, Visa, JCB, Diners Club, Discover, and Apple Pay. Sales tax charged depends on where the order is shipped.
RETURNS, REFUNDS & EXCHANGES
Shaper Supply does not offer the ability to return, refund or exchange the items you purchase. If you were sent the wrong or damaged item(s), please notify us within 5 days and we can correct the order. Please be sure to order the correct items and feel free to contact us with any questions you may have prior to your purchase.
If you need any assistance with your order or have any questions, please don't hesitate to contact us directly at email@example.com. We aim to respond to all emails within 8 hours.